TERMS AND CONDITIONS

Section 1: Introduction

Welcome to XYBLANKS! This website is owned and operated by XYB Company for Wholesale and Retail, a company registered in Kuwait with its registered office located at Cairo Building in Hawalli. By accessing or placing an order through our website, you agree to comply with these Terms and Conditions (“Terms”). If you do not agree, please refrain from using our website. When you purchase products from our website, you will be entering into a contract with XYB Company or its relevant affiliated entities in your territory of residence.

Section 2: Placing an Order

2.1 Order Confirmation
By placing an order through our website, you confirm your intent to purchase the selected products. An order is placed by clicking the “Confirm Order” button during checkout and providing the necessary details, including a valid email address and phone number. Upon receiving your order, we will send you an email confirmation. Please note that this does not constitute acceptance of your order. Acceptance occurs only when we process your payment and dispatch the products.

2.2 Order Cancellation
If we are unable to fulfill your order, we will notify you and issue a refund if payment has already been made. You can track your order status through your account on our website.

Section 3: Payment Terms

3.1 Accepted Payment Methods
We accept payments via Visa, MasterCard, K-NET, and other methods displayed during checkout. All transactions are processed securely. The currency used is as displayed on the website at the time of purchase.

3.2 Payment Security
We employ industry-standard security measures to protect your payment information. Please ensure your payment details are entered correctly to avoid delays.

Section 4: Delivery and Collection

4.1 Delivery Options
We offer delivery within specified regions, as displayed on our website. Delivery charges and times vary based on your location and selected service. You will receive an estimated delivery time in your order confirmation.

4.2 Missed Deliveries
If no one is available to receive the delivery, the courier will contact you to arrange re-delivery. Risk of loss or damage transfers to you upon delivery to your specified address.

Section 5: Returns and Refunds

5.1 Return Policy
We offer a 14-day return policy for products in their original, unused condition. Items must be returned with all tags and packaging intact. To initiate a return, please contact us via email, phone, or use the return request option on your account. Refunds will be processed to the original payment method within 7-14 business days.

5.2 Non-Returnable Items
Products that cannot be returned include:

• Customized items (e.g., with logos or prints).
• Items marked as non-returnable or clearance.

5.3 Defective or Incorrect Items
If a product is defective or incorrect, please contact us immediately for assistance. We will assess the issue and arrange for a replacement or refund as appropriate.

Section 6: Customization Services

We offer embroidery, DTF printing, and heat transfer services for personalizing your products. By submitting a design, you confirm that you own the rights to the content or have obtained the necessary permissions. We reserve the right to refuse designs that are offensive, infringe on intellectual property, or violate legal standards.

Section 7: Promotions

Occasionally, we may offer special promotions on our website, which may include specific terms and conditions. These promotions are often time-sensitive and require orders to be fully processed within the stated period to qualify. Deals such as "Buy One, Get One Free" apply only to eligible products that display the promotional offer on their product page and are typically valid for the lowest-priced item unless otherwise noted. Promotions cannot be combined with other discounts, offers, or voucher codes unless explicitly stated. We reserve the right to modify or discontinue any promotion without prior notice.

Section 8: Pricing and Modifications

8.1 Price Changes
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

8.2 Liability for Changes
We shall not be liable to you or any third party for any changes, price adjustments, suspensions, or discontinuances of the Service.

Section 9: Intellectual Property

All content on our website, including images, text, and graphics, is the property of XYBLANKS and may not be used without our prior written consent.

Section 10: Future Updates and New Features

Any future tools, services, or features added to this website will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms at our sole discretion. Changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

Section 11: Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the purchase price of the product.

Section 12: Governing Law

These Terms are governed by the laws of Kuwait. Any disputes will be subject to the exclusive jurisdiction of the courts of Kuwait.

Section 13: Contact Us

If you have any questions about these Terms, please contact us at:
Email: hello@xyblanks.com
Phone: +965 60002064